Terms of Service

This website is run by Hasina's Magic Kitchen, a family-run Afghan halal catering business in Auckland. In these terms, "we", "us" and "our" mean Hasina's Magic Kitchen, and "you" means anyone who uses the website or books with us.

By using this website, asking for a quote, placing an order or hiring items from us, you agree to these terms, along with our Refund & Cancellation Policy and our Privacy Policy. If you don't agree, please don't use the website or our services.

We may update these terms from time to time. The latest version is always on this page, and the terms that apply to a booking are the ones shown here when you confirmed it.

1. Our services

We offer:

• Catering for weddings, parties, corporate events and other functions
• Food orders from our online menu and shop, delivered or picked up
• Hire items for events
• Event decoration

Photos on the website show the kind of food and setups we do. Real dishes, portions and colours may look a little different, as everything is made fresh and by hand.

2. Quotes

A quote is an estimate based on the details you give us, such as guest numbers, menu, date and location. It isn't a booking. The price may change if your details change.

3. Orders and bookings

Sending an order or quote request through the website doesn't confirm it. Here's how it works:

• We check your request and send you an invoice, which includes the final price and any delivery fees.
• You pay by bank transfer, using the details and due date on the invoice.
• Your order or booking is confirmed once we've received payment and told you so.

We may decline or limit any order, for example if we're already fully booked on that date or can't deliver to your area. If that happens after you've paid, you get a full refund.

4. Changes and cancellations

Changes to guest numbers, menus or dates, and cancellations, follow our Refund & Cancellation Policy. Please let us know about any change as early as you can.

5. Allergies and dietary needs

All our meat is halal. Our kitchen handles common allergens, including nuts, sesame, gluten, dairy and eggs. We take care, but we can't guarantee any dish is completely free of an allergen.

Please tell us about any allergies or dietary needs when you ask for a quote or order, and make sure your guests know what's being served. We'll gladly help with ingredient questions.

6. Food safety after delivery

Once food is delivered or picked up, looking after it is up to you. Keep hot food hot and cold food cold, follow any storage or reheating instructions we give you, and don't leave food sitting out for more than two hours.

7. Hire items

Hire items stay our property. While they're with you:

• please look after them and use them only for their intended purpose
• you're responsible for loss, theft or damage beyond normal wear and tear
• please return them clean (unless we've agreed otherwise) by the agreed time

We may charge for repairs, replacement, extra cleaning or late returns. We'll tell you the cost before charging it.

8. Delivery and setup

Please give us an accurate address, a contact person on the day and any access details (parking, stairs, venue rules). If we can't deliver because of wrong details or nobody being there, extra charges may apply.

9. Prices

Prices on the website are in New Zealand dollars. Final prices, including delivery and any extras, are on your invoice. We can change website prices at any time, but that won't change the price of an order we've already confirmed.

10. Using this website

You agree not to:

• break any law while using the website
• give false information or book in someone else's name without their permission
• copy our photos, recipes, logo or content without our written permission
• try to harm the website or upload malicious code
• collect other people's personal information from it

We try to keep everything on the website correct and up to date, but mistakes can happen. We may fix errors at any time, including after you've placed an order. If an error affects the price of your order, we'll contact you before going ahead.

The website may link to other sites, such as Instagram, Facebook or Google. We don't control those sites and aren't responsible for them.

11. Feedback and reviews

If you send us ideas, feedback or photos of our food at your event, you agree that we may use them, for example on social media. We'll ask before posting anything that shows you or your guests.

12. Your personal information

We only use your details to answer your enquiry, deliver your order and run our business. Our Privacy Policy explains how we collect, use and look after your information.

13. Your rights under NZ law

Nothing in these terms takes away your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand law that can't be excluded.

If you're booking for a business purpose, you agree that the Consumer Guarantees Act does not apply, as far as the law allows.

14. Our responsibility

As far as the law allows:

• we aren't responsible for indirect losses, such as loss of profit or the cost of a replacement event
• our total liability for any booking is limited to the amount you paid for it

15. General

• If any part of these terms can't be enforced, the rest still applies.
• These terms, our Refund & Cancellation Policy, our Privacy Policy and your invoice make up the whole agreement between us.
• These terms are governed by New Zealand law.

16. Contact us

Questions about these terms? Email info@hasinasmagickitchen.co.nz or call 09 242 3786.