Refund & Cancellation Policy

Everything at Hasina's Magic Kitchen is cooked fresh and planned around your event, so the notice you give us directly affects what we can refund. Please review the windows below before booking or making changes.

How much you get back

The refund you're eligible for depends on how far ahead of your delivery or event start time you cancel:

• 96 hours or more: a full refund to your original payment method.
• Between 48 and 96 hours: the full order value as store credit, valid for 12 months and usable on any future order.
• Less than 48 hours: no refund or store credit, as ingredients and prep are already underway.

Adjusting your guest count

Reducing numbers after your order is confirmed is treated as a partial cancellation and follows the same windows above. Need to add guests? We'll accommodate where we can, though it may involve an additional charge.

If we have to cancel

In the rare case we can't fulfil your order for reasons outside our control — severe weather, a supplier failure, or a transport disruption — you choose between a full refund and store credit.

A note on flexibility

These are our standard terms. Life happens, so we may offer a refund, store credit, or another solution outside these windows as a goodwill gesture, entirely at our discretion.